salary
$55,000 – $75,000
salary
Remote
salary
Freelance
team
Tech
About the role
We are looking for a Customer Success Lead to join our customer success team. In this role, you will be responsible for helping our users adopt Pandawa, achieve their goals, and find long-term success with our platform. You will own a portfolio of accounts, drive retention, and ensure customers see real value in using Pandawa.
You will work closely with product, engineering, and marketing teams to share customer insights, resolve issues, and shape the roadmap. Your role is key in building trust and strong relationships with our users. This role is fully remote and reports to the Head of Customer Success. It is open to candidates across the US, with preference for those in EST.
Job description
Own a portfolio of customer accounts and drive retention
Help customers adopt Pandawa and reach their goals
Act as a trusted advisor and share best practices
Collect and share user feedback with product and engineering
Create resources like guides, webinars, and tutorials
Minimum requirements
3+ years in customer success or account management
Experience working with SaaS products
Strong communication and problem-solving skills
Proven track record in managing renewals and growth
Benefits
Competitive pay
Remote-friendly team
Health and dental insurance
Equity participation
Paid vacation and local holidays
Annual retreat and team outings